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To connect with the appropriate support please select the option above which is most applicable to you. Our Customer Support teams can assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French, Dutch and Turkish.


For other departments’ contact information, such as Editorial or Sales, refer to the Additional Contact Information section on this page.


Author Service

Order Retrospective
Open Access
Status of a
submitted manuscript
Article Processing Charge
payment options

For general enquiries regarding Open Access you can chat with our support team on the BMC support portal or connect with them via email or by phone on +44 (0)2031 922 009. Please ask if any of our Italian, Japanese, Korean or Filipino speaking agents are available if one of these is your preferred language.


For institutional eligibility queries (i.e. Compact) email our verification team.


For non-Open Access enquiries please email our Author Support team or by phone: 

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2 for books or 3 for journals)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

Author Royalties: globalroyaltysupport@springernature.com


Institutional Librarians

Report online access issue Maintaining IP ranges Librarian Portal

Connect with our Online Service team for all institutional licence queries by completing our contact webform or by email where you will be prompted to provide some details to help us resolve the matter as quickly as possible. Typical response time is 12 hours.

  • Telephone (available 24/7 in English):
    • Americas: +1 800 777 4643 (option 4) 
    • Asia Pacific: +86 10 8341 5022
    • Rest of World: +44 7014 4113 or +49 6221 345 0
  • Local business hours in the following languages:
    • Japanese: 09:30 to 18:00 Monday to Friday: +81 3 4533 8090
    • Chinese: 09:00 to 17:30 Monday to Friday: +86 10 8341 5022
    • Spanish for Latin America: 09:00 to 15:00 EST (based in New York): +1 800 777 4643
    • German: 09:00 to 17:00 Monday to Friday:  +49 6221 345 0

Journal Customers

Latest journal
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Change your address
for print delivery

Nature Portfolio Journals:
Ordering single issues
Nature Portfolio Journals:
Ordering gift subscriptions
Nature Portfolio Journals:
Payments and renewals

Email Customer Service (typically respond within 12 hours)

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 3)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For Scientific American queries please contact scacustserv@cdsfulfillment.com


Book Customers

Latest book
shipping information
Submit a claim for missing
or damaged books
Payment options for
book orders

Email Customer Service (typically respond within 12 hours)

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2)
    • Rest of World: +49 6221 345 0 (option 1)
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)


Additional Contact Information

Licensing Sales Content Feedback Springer Nature Offices

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